Lady In Red

Introduced to replace the old-fashioned, far-from-iconic guest relations representative position, the Lady In Red concept offers a fully personalised and comfortable experience based on cultural empathy, guest knowledge and understanding each guest’s needs. Easy to recognise and with unique responsibilities, the Lady in Red team — dressed in bespoke elegant red attire reflecting the traditions of the region they are in, with a unique sparkle of character — lends an authentic air to the venue and the event, while highlighting the cultural nuance and classic European chic that make Kempinski “Kempinski” around the world. Constantly collecting small clues, these unique brand representatives add magical touches to the visit of our valued guests.