Frequently Asked Questions

Check-in at the hotel is from 14:00, and check-out is until 12:00.

Cancellation policies vary according to the selected room rate, the season and the package booked. Standard flexible rates generally offer free cancellation up to a certain time before arrival, while promotional or prepaid rates may be non-refundable. It is strongly recommended to review the relevant conditions in detail during the booking process.

Room rates are subject to local taxes (VAT and Accommodation Tax). You can review the reservation summary for detailed information and to start planning your trip.

The hotel can easily be reached from both Istanbul Airport (IST) and Sabiha Gökçen International Airport (SAW) by taxi, private transfer services or public transport connections. For detailed directions, you can visit the location details section.

Yes, luxury private airport transfer services are provided within Çırağan Palace Kempinski (in addition to VIP vehicles, boat or helicopter access is available thanks to a private pier and helipad). Detailed information about this service, which can be arranged by contacting the Concierge team in advance, can be obtained from the transfer services page.

Yes, secure parking and valet service are available for hotel guests and visitors. For staying guests, the parking fee is €15 per night, VAT included. For non-staying visitors, the first hour is TL 500 (VAT included), with an additional TL 100 (VAT included) for each subsequent hour. For visits by car, the parking-fee payment process is fully digitised and integrated with HGS (the Fast Transit System) used at motorway and bridge crossings throughout Türkiye.

The rooms and suites are equipped with luxury details such as high-speed internet access, a digital safe, a Smart TV, distinguished bathroom cosmetics, plush bathrobes, slippers and a pillow menu. Butler service is offered for guests staying in the exclusive suites of the palace section and in the redesigned, magnificent Royal Ottoman Suite and Pasha Suite in the hotel section.

Yes, the hotel offers a wide range of rooms and suites with a breathtaking Bosphorus view or a peaceful park view. Many of the rooms have a private balcony or terrace opening onto the Bosphorus.

Yes, a cot/crib is provided free of charge on request for families travelling with a baby. Extra beds for older children or adults can be arranged in certain room categories, subject to availability and a nightly additional fee.

Yes, specially designed accessible rooms are available to ensure the comfort and ease of movement of guests with disabilities at the highest level.

The gastronomy stops within the hotel include Tuğra Restaurant, recommended by the Michelin Guide and offering distinguished flavours of modern Turkish and Ottoman cuisine; Rüya İstanbul, bringing contemporary Anatolian tastes together for lunch, dinner and Sunday brunch; and Bellini, offering exquisite Italian flavours accompanied by a magnificent Bosphorus view. Gazebo, known for its unique afternoon teas; Le Fumoir, offering an elegant garden lounge experience with premium drinks; and Çırağan Palace Shop, offering handmade chocolates and elite patisserie products, are also open to guests. In the summer season, Bosphorus Grill serves right on the shore of the Bosphorus, offering open-air seafood and barbecue enjoyment.

Whether breakfast is included in the room rate depends on the room package selected at the time of booking. Breakfast is served daily between 07:00 and 11:00 as a rich buffet.

Yes, the chefs and kitchen teams can prepare for special dietary needs such as vegetarian, vegan, halal and specific food allergies. If the team is informed a few days before the reservation date, suitable preparations can be made. Regarding gluten-free requests: as the hotel does not have a separate, independent gluten-free kitchen, please note that products may contain trace amounts of gluten due to possible cross-contamination.

Sanitas Spa & Wellness, the fitness centre and the iconic infinity pool overlooking the Bosphorus operate daily. The fitness area is open between 06:00 and 23:00; spa services including massage, steam room and sauna are open between 07:00 and 23:00. The infinity pool welcomes guests from Monday to Sunday between 08:00 and 20:00.

Yes, the hotel offers world-class meeting rooms with modern equipment, magnificent ballrooms and open-air event spaces with suitable infrastructure for corporate meetings, conferences and launches.

Only cats and dogs are accepted within the hotel; the entry of birds, reptiles, fish, rodents, pigs or exotic animals is not permitted. Dogs and cats must not exceed 10 kg (22 lb) in weight (guide animals accompanying guests with disabilities are exempt from this restriction).

Yes, free luggage storage is offered at the bell desk for guests who arrive at the hotel before check-in time or who wish to continue exploring the city after check-out.

To plan your trip, you can visit the Historic Sites in Istanbul page to discover the iconic landmarks, magnificent palaces and cultural heritage along the shoreline.

For an up-to-date calendar of performances, cultural festivals and live music events, you can review the Events in Istanbul page. As event dates are subject to change, it is recommended to confirm details with the organiser.

To discover private tour routes, luxury Bosphorus tours and personalised cultural experiences, you can browse the Istanbul To-Do List page.

Located on the European side of the city, Çırağan Palace Kempinski Istanbul is right on the shore of the legendary Bosphorus.

With a history dating back to the 17th century, Çırağan Palace was built as a magnificent imperial residence for Sultan Abdülaziz. Following a meticulous restoration process, it began operating as Çırağan Palace Kempinski, blending historic splendour with modern luxury.

Yes, the hotel underwent a striking transformation following a comprehensive redesign project completed in 2023 under the leadership of Ottoman Art expert Serdar Gülgün and Toner Architecture. With this renovation, the lobby, rooms and suites, and restaurants were reinterpreted to bring the deep-rooted Ottoman heritage together with contemporary elegance.

Every wedding at Çırağan Palace is meticulously designed according to requests. As wedding budgets are determined according to special requirements, venue choices and the number of guests, you can visit the weddings page to get a quote and begin the planning process.

Yes, personalisable gift vouchers are offered to give the gift of an unforgettable Çırağan Palace experience. To review and purchase all options, from a stay to dinner, you can visit the Voucher Shop page.

Yes, with the exclusive loyalty programme KEMPINSKI DISCOVERY, guests are invited into a world of privileges. Members benefit from exclusive services while earning DISCOVERY Dollars (D$) that can be used on subsequent stays, and gain access to personalised local experiences both at Çırağan Palace and at more than 800 hotels worldwide.